Privacy Policy
At Hank's AC Service, we take your privacy seriously. This policy explains how we handle the information you share with us when you use our website or request HVAC services in the Austin and Bastrop, TX area.
Information We Collect
When you submit our contact form or call us, we collect the information you provide. This typically includes your name, phone number, service address, email address (optional), and details about the HVAC service you need. We also collect standard web server logs that may include your IP address, browser type, and pages visited on our site.
How We Use Information
We use the information you provide to respond to inquiries, schedule service appointments, provide HVAC estimates, and follow up on completed work. We may also use your contact information to send appointment reminders or seasonal maintenance recommendations. We never use your information for unrelated marketing or sell it to third parties.
Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers who help us run our business, such as our form processing service (Formspree) or scheduling tools. We will also share information when required by law or to protect the safety of our customers and staff.
Cookies and Tracking
Our website uses minimal cookies for basic site functionality. We do not use third-party advertising trackers or sell browsing data. Standard web server logs are retained for security and performance monitoring purposes only.
Data Security
We apply reasonable technical and organizational safeguards to protect your information. Our website is served over HTTPS to encrypt data in transit. We limit access to personal information to staff members who need it to provide HVAC services or respond to your inquiries.
Your Choices
You can contact us at any time to request access to, correction of, or deletion of the personal information you have provided. If you no longer want to receive communications from us, let us know and we will update our records promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
For privacy-related questions or requests, call us at (512) 458-9962 or use our contact form. We are happy to help.