Accessibility Statement
Hank's AC Service wants every customer to have a good experience on our website, regardless of ability or the technology they use. We are committed to making our site accessible and usable for everyone in the Austin and Bastrop, TX area who needs HVAC services.
Our Commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. This means we work to make sure our website is perceivable, operable, understandable, and robust for all visitors. Accessibility is not a one-time project for us. It is an ongoing part of how we build and maintain our site.
What We Do
Here are some of the steps we take to improve accessibility on our website:
- Use semantic HTML so screen readers can interpret page structure correctly
- Provide descriptive alt text on images so non-visual users understand the content
- Maintain sufficient color contrast between text and backgrounds
- Make all interactive elements reachable and usable with keyboard navigation
- Use clear, descriptive link text instead of generic phrases like "click here"
- Keep forms labeled and organized so assistive technology can guide users through them
- Test our pages with screen readers and browser accessibility tools
Ongoing Improvements
Accessibility is an ongoing process. We regularly review our content and code for accessibility issues. When we add new pages or features, we check them against accessibility standards before publishing. If we discover a problem, we prioritize fixing it quickly.
Known Limitations
While we work hard to maintain accessibility, some third-party content or embedded elements may not fully meet all guidelines. We are aware of this and continue to look for better alternatives when they become available.
Feedback and Support
If you experience an accessibility barrier on our website, we want to hear about it. Your feedback helps us improve. You can reach us through our contact form or call (512) 458-9962. Please describe the issue you encountered and the page where it happened, and we will work to address it promptly.
If you need HVAC service information in an alternative format, call us and we will help you over the phone. We are a local Austin company and we are here to help.